HOW TO GET A REFUND FROM THE ITUNES APP STORE
Purchases made for Paid Apps in the iTunes App Store are handled entirely by iTunes, so if you need a refund for any reason, you need to go through iTunes to obtain it. The purpose for this is to keep your data secure by insuring that your payment information doesn't go out to every developer you buy an app from.

You can obtain a refund for an iTunes App Store Purchase by using either the iTunes application on your mac or pc, by using the iTunes Website, or by using the receipt emailed to you by iTunes.

This is also the process you need to follow if iTunes charges you a second time for something you already own. This seems to happen on very rare occasions, but when if it does happen it should be simple to resolve using this process.

iTunes and App Store refunds usually take 1-2 days to process and you may be contacted by Apple support to verify the reason for the request.


HOW TO GET A REFUND USING ITUNES ON YOUR MAC OR PC


  1. Launch iTunes on either your Mac or Windows PC.
  2. Click on your name at the top and in the dropdown select Account Info.
  3. Type in your password when prompted in order to proceed.
  4. Click on See All under your Purchase History.
  5. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for.
  6. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button.
  7. You will be routed to Apple's website. Just follow the steps after signing in and request the Refund option and explain why.
HOW TO GET A REFUND USING THE ITUNES WEBSITE


  1. Go to Apple's problem reports page: http://reportaproblem.apple.com/
  2. Login with your Apple ID user name (typically your email address) and password.
  3. Select the appropriate tab—all, music, movies, TV shows, apps, or books.
  4. Find the purchase you want refunded.
  5. Select Report a Problem to the right of the purchase.
  6. Select the reason you want the refund.
  7. Fill in the description, as appropriate.
  8. Select Submit.

HOW TO GET A REFUND ON YOUR DEVICE (USING EMAIL RECEIPT)


If you prefer you can just launch Safari on your device and use the web method above, or you can start the process from the email receipt for the purchase.
  1. Launch Mail from your Home screen.
  2. Search for "Your receipt from Apple" if it's not immediately visible.
  3. Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there's no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot...)
  4. Tap the purchase you want to report.
  5. At this point you will be in Safari and performing the same steps as described in the web browser section, above.


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